TERMS OF SERVICE
Last Updated: 10/19/2026
CRYOWELLNESS STUDIO
Client Terms & Conditions
Effective Date: October 19, 2026
Welcome to CryoWellness Studio! We are committed to providing exceptional, individualized care in a professional, welcoming environment. To ensure a positive experience for our clients and providers, please review the following policies before scheduling an appointment.
By booking an appointment with CryoWellness Studio, you acknowledge and agree to the following terms and conditions.
1. Appointment Scheduling & Reservations
All appointments are scheduled in advance and are subject to provider availability.
A valid credit card is required to reserve an appointment. Your card will be securely stored through our booking platform and may be charged in accordance with our cancellation and no-show policies.
We encourage clients to schedule appointments in advance to ensure availability with their preferred provider.
2. Cancellation & Rescheduling Policy
At CryoWellness Studio, our providers reserve dedicated time specifically for each client. Late cancellations and missed appointments prevent us from offering those appointments to other clients.
We require at least 24 hours’ notice for all appointment cancellations or rescheduling requests.
Our cancellation policy is as follows:
More than 24 hours’ notice: No cancellation fee.
Less than 24 hours’ notice: 100% of the scheduled service fee will be charged.
No-shows: 100% of the scheduled service fee will be charged.
Same-day cancellations: 100% of the scheduled service fee will be charged.
This policy applies regardless of the reason for cancellation, although exceptions may be considered at management’s discretion.
By scheduling an appointment, you authorize CryoWellness Studio to charge the card on file for applicable cancellation or no-show fees.
We appreciate your understanding and respect for our providers’ time.
3. Late Arrivals
We understand that unexpected delays occasionally happen.
Clients arriving late may receive a shortened session to avoid disrupting subsequent appointments. The full scheduled service fee will still apply.
Arrivals more than 15 minutes late may be considered a missed appointment and subject to the full service fee.
4. Health Information & Medical Disclosure
Your health and safety are our highest priorities.
Clients are responsible for providing accurate and complete information regarding their medical history, current health conditions, recent surgeries, medications, and any relevant changes in their health.
Please notify your provider before your appointment if you are experiencing:
Fever, infection, or contagious illness.
Recent surgery or medical procedures.
Active cancer treatment or significant changes in medical status.
Blood clots or a history of clotting disorders.
New or unexplained swelling.
Skin infections, open wounds, or unusual skin changes.
Pregnancy or postpartum complications.
Any other condition that may affect the safety of your treatment.
Certain services may require medical clearance or may not be appropriate depending on your health status.
CryoWellness Studio reserves the right to modify, postpone, or decline treatment when clinically indicated.
5. Professional Services & Treatment Expectations
CryoWellness Studio provides individualized therapeutic and wellness services performed by appropriately trained and licensed professionals.
Services may include manual lymphatic drainage, myofascial release, facial sculpting, assisted stretching, dry needling, localized cryotherapy, and other specialized treatments.
Treatment recommendations are based on individual assessments, professional judgment, and client goals.
Results vary between individuals, and specific outcomes cannot be guaranteed.
Some clients may experience temporary soreness, tenderness, fatigue, or other responses following treatment.
Clients are encouraged to communicate any discomfort or concerns with their provider throughout the session.
6. Postoperative & Specialized Care
Clients seeking postoperative treatment must disclose their surgical history, procedure dates, complications, and relevant medical restrictions.
Medical clearance may be requested when appropriate.
CryoWellness Studio does not replace ongoing care from your surgeon, physician, or other medical providers.
Our providers reserve the right to postpone or discontinue treatment when there are concerns regarding healing, infection, medical complications, or other contraindications.
7. Payment Policy
Payment is due at the time services are rendered unless otherwise arranged.
We accept approved payment methods through our booking and payment platforms.
Clients are responsible for the full cost of services received.
Pricing is subject to change. Any changes to the price of an already-booked appointment will be communicated before the service is provided.
Gratuities are never required or expected.
8. Packages, Gift Cards & Promotional Offers
Gift cards and prepaid services are subject to applicable terms and conditions.
Gift cards are nonrefundable except where required by law.
Promotional offers cannot be combined unless specifically stated.
Any expiration dates or restrictions on prepaid services will comply with applicable state and federal laws.
9. Provider Availability
CryoWellness Studio operates with a team of licensed and trained professionals.
While we make every effort to accommodate provider preferences, schedules may change due to illness, emergencies, or other circumstances.
In the event that CryoWellness Studio must cancel an appointment, clients will be offered an opportunity to reschedule without penalty.
10. Respectful Environment
We are committed to maintaining a safe, comfortable, and respectful environment for our clients and providers.
Inappropriate, aggressive, discriminatory, or sexually suggestive behavior will not be tolerated.
CryoWellness Studio reserves the right to immediately discontinue services or decline future appointments when necessary to protect the safety and well-being of our team and clients, consistent with applicable law.
11. Personal Belongings
Clients are responsible for their personal belongings while visiting CryoWellness Studio.
We are not responsible for lost, stolen, or damaged personal items except as required by applicable law.
12. Consent to Treatment
Clients have the right to ask questions, communicate concerns, request modifications, or discontinue treatment at any time.
By receiving services, clients acknowledge that they have had the opportunity to discuss the nature of their treatment, potential benefits, risks, and alternatives with their provider.
A separate informed consent may be required for certain services, including dry needling and other specialized treatments.
13. Privacy & Confidentiality
CryoWellness Studio respects the privacy of all clients.
Personal and health information will be handled in accordance with applicable privacy and confidentiality laws.
Client information will not be shared without appropriate authorization except as permitted or required by law.
14. Policy Acknowledgment
By scheduling and receiving services at CryoWellness Studio, clients acknowledge that they have reviewed and agree to these Terms & Conditions.
CryoWellness Studio reserves the right to update these policies as necessary. Updated policies will be made available through our booking platform or website.